SocialSpot

Support

Questions, problems, or feedback about SocialSpot? We read every message and usually reply within 2 business days.

Report a safety issue

Use Report on the profile in the app, or email us with “Safety” in the subject. Safety reports are prioritized.

Troubleshooting

Quick fixes for the most common issues.

I don’t see anyone on the map

Make sure Share Location is on in settings (you only see others while you’re sharing too) and that SocialSpot has location permission in iOS Settings → SocialSpot → Location. The map only shows people within about 500 feet.

The map isn’t centered on me

Tap the blue location button in the bottom-right corner of the map to re-center on your position.

I didn’t get my verification email

Check your spam or junk folder, and confirm you typed your email correctly. If it still hasn’t arrived after a few minutes, email us from the same address.

My profile photo won’t upload

Make sure SocialSpot has access to your photos or camera in iOS Settings, and try a smaller image. Very large files are rejected for security.

I can’t sign in

Use the same method you signed up with (Apple, Google, or email). If you used Sign in with Apple with “Hide My Email,” sign in with Apple again rather than with an email address.

How do I change what people see about me?

Go to Profile → Edit Profile to update your name, bio, school, photo and linked social accounts.

Looking for something else? Try the search bar above, or read the FAQ, Privacy Policy and Terms of Use.